Meet the Team

Please meet our senior staff members

John Matthews MCICM

Managing Director
John joined Collection House Ltd in 2008.

As Managing Director, John oversees the day-to-day running of the company as well as high-value and complex debt cases.
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Richard Matthews MCICM

Founder/Director/Consultant
Richard incorporated Collection House Ltd in November 2000.

Richard remains involved on a consultancy basis dealing with large complex cases

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Craig Maplesden

Head of Operations & Sales
Craig joined Collection House Ltd in 2022.

Craig has over 30 years of sales experience, working in a variety of sectors, he also works closely with John on the operational side of the business.

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Louise Tan MCICM

Head of Client Services
Louise joined Collection House in 2018.

Lousie is a qualified MCICM member and looks after some of the companies key clients. Louise also has extensive experience in Credit Control and Purchase Ledger.

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Darren Cobbett

Debt Recovery Manager
Darren joined Collection House in 2014.

With close to a decades-worth of experience in debt recovery and dispute resolution, Darren heads-up our Debt Recovery team.

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Tracy Edwards

Senior Office Administrator
Tracy joined Collection House Ltd in 2016.

Tracy heads-up our administration team which oversees client processing, payments as well as other admin duties.
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Naomi McKinley

Senior Debt Recovery Agent
Naomi joined Collection House Ltd in 2019.

Having started her career in Credit Control, Naomi now assists Darren in our Debt Recovery team, working on disputed and complex cases.
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Verona Matthews

Compliance & Risk Co-Ordinator
Verona joined Collection House in 2000.

As Compliance & Risk Co-ordinator, Verona works closely with John to ensure that all work undertaken is delivered using the best possible practices.
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Jill Neate

Senior Credit Controller
Jill joined Collection House Ltd back in 2022.

Jill has over 40 years of Credit Control experience in a wide variety of sectors. Her knowledge and understanding of all CC processes and platforms is second to none.
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Katie Benbow

Senior Credit Controller
Katie joined Collection House Ltd joned in 2023.

Katie has a wealth of Credit Control experience and has worked in both payroll and customer services in the past.

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Mary-Kate Stalker

Senior Collector
Mary-Kate joined Collection House Ltd joned in 2024. More to follow...
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Harry Thorne

Admin and Collection Agent
Harry joined Collection House Ltd joned in 2024. More to follow...
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