Testimonials

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Not all Debt Collection Agencies are the same...


We understand this and ask our clients to provide us with an honest and accurate review

based on their own experiences. It's important to read reviews before choosing

the correct agency for you.

Better Together



Testimonials


"Craig and his team are very efficient. Customer service is also excellent. Will definitely use collection house again if needed."

Steve Tuckey - SGT Paving Ltd

Based on the recommendation, I instructed Collection House to act in the recovery of an unpaid invoice of nearly £20k. The process was simple, their approach professional and the result successful. They thoroughly deserve a decent review! Many thanks guys.

Roy Webster - White Horse Design & Build Ltd


I have used Collection House a few times and recommend their services. Both John and Darren are professional, friendly, give excellent advice and above all have recovered our debts - swiftly!

Rachel Tetley - Real World Studios


"I have used Collection house twice in 10years, fortunately because the requirement to collect debt has been few and far between, but when shocked with the difficult situation of collecting debt in a professional and non personal manner, I would highly recommend Louise Tan"

James O'Neil - Chauffeur Travel Bath Ltd.


"Craig and his team took on my 10-year+ debt despite the fact that this was a personal loan to a "friend"-in-need who basically took my money and ran away. Over the years I traced him across 2 continents then found that he had settled in Wiltshire; I quickly located Collection House....

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    A mutual solution was very quickly agreed and payment was received within 4 weeks.   I wish I’d contacted them sooner. Our contact was  Darren Cobbett,  Excellent service. Highly recommended" 

Recovery of a personal debt over 10 years old

"Fantastic service from Craig at Collection House Ltd.


Successful experience and very efficiently completed - wouldn't hesitate to use this company again."

Mat Francis - Princes TV & Video



"Just to say, if you have any unpaid bills try out Collection House Ltd....a debt of over 13 months has successfully been settled for us in 2 weeks of engaging this company including our debt collection fee and interest. They have been so helpful, most success we have had from a debt collection service"

Amanda Gray - Sound and Vision



"Brilliant communication from the start to the end of the process. Quick, efficient, highly recommend. PS Glad that long overdue debt got paid in the end! Will happily use in the future."
Tatiana Savenkova - Gem Security


"My customer was refusing to pay for goods ordered.  And after 6 months & communication breakdowns, we contacted Collection House Ltd...

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    A mutual solution was very quickly agreed and payment was received within 4 weeks.   I wish I’d contacted them sooner. Our contact was  Darren Cobbett,  Excellent service. Highly recommended" 

Jon Hammond  - Willow Windows & Doors Ltd

"Once again John and his team came up Trumps  quickly getting payment after we tried several times"
Lesley Hutchings - Dennis's Removals & Storage



"Great company to deal with sorted my problem out within a week would highly recommend"
Graham Coombes - Avon Valley Services Ltd



"We at T&S Lux Electrical would not hesitate to recommend  this company. John and the team provide an excellent service, are friendly and helpful and communication always great!  A reliable and professional business"
John Lux - T  & S Electrical Ltd


"We have used collections house for many years and find their service extremely good. Darren, our Account Manager, is very helpful and friendly and the service is extremely effective...

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    and good value for money. Would most definitely recommend if you are looking for assistance with outstanding debts" 

Carla  - Twofold Ltd

"We would not hesitate to recommend Collection House. We have used them and found John and his team honest, friendly, and very professional. We also got the matter resolved quickly. Thanks again"

Alex - V & A Flooring Ltd


"We have had a number of people who have not paid substantial amounts of fees to our nursery over the years and previously had just written this off.  This time we decided to use Collection House Ltd

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    to see if they could recover a significant debt. Louise Tan was really friendly and helpful setting it up.  Although it took a long to get the money (through instalments), in the end Louise's persistence recovered the whole debt.  Money well spent - we will definitely use this company again when the need arises"

Jo Wesbter  - Warminster Bright Beginnings 


"A very professional and reliable company.  Darren Cobbett is extremely organised, knowledgeable and thorough.  I would recommend this company to anyone who needs help with debt recovery.  Thanks for all your help"

Beth  - Ark Electrical Group


"Our company have used Collection House for a few years now, and they have never failed us. They are a nice company, very helpful, easy to deal with and very professional. We always get good feedback and advice. We wouldn't use anyone else"

Anyta Durnford - Stonehill Officeright


"I spoke to Darren Cobbett at Collection House who took on the battle with the company and against all odds got my money back in full. I can’t thank Darren at Collection House enough for his tenacity and not giving up. The best decision I have made"

Steve G


"Resolved a long overdue debt in a matter of days. Highly recommended"

Patrick Mullin-Hill  - Mother Juice Ltd


"As a company we would highly recommend Collection House, they were very helpful and resolved our issue quickly.  A special mention to Louise who didn't give up!!"

Lesley Broughton  - Universal Tool Hire


"John at Collection House Ltd has been amazing, great awareness of the situation and correspondence throughout the collection for our unfortunate non payer. Really can not recommend this company high enough".

Alex Mole - Molehill Services Ltd



"South West Forklifts would like to recommend Collection House.

We are very pleased with their friendly and professional service, they recovered our debt within a matter of days and we will definitely use them again should the need arise".

Alison Whitehall - South West Forklifts Ltd


"After years of trying to get a debt paid, and being constantly lied to, I finally instructed Collection House. Darren also had a lot of trouble with this debtor, but eventually got the full amount repaid, many thanks to Darren and John who got this sorted despite this difficult customer "

Steve Goulstone - F. J Goulstone & Partners



After months of getting the typical runaround, John and his team had my long overdue money in the bank within a couple of weeks, this also included a bank holiday ! Highly recommended.

Sean Demaine - Demaine Aritsan


John and his team are excellent. They have recovered monies that I thought I would never see. Without doubt, the Best in the Business.

Mike Yeats - Solar Gate Systems Ltd


It seems beyond most debt collectors to recognise that the 'carrot' brings infinity better results than the 'stick'.
John was able to resolve a business dispute that had reached an impasse, despite months of trying to reach a settlement.

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    I only have experience of working with John Matthews himself and I would highly recommend him if what you want is resolution rather than endless and unsuccessful arguments.

Helen MacDonald - Merryhatton Garden Centre


We have been using Collection House for many years for our debt recovery. John and his team have provided many excellent results for us and  they continue to give us a first class service.
Newsquest Media Group.

Alison Nicholas - Newsquest Media Group Ltd


"I regularly instruct Collection House to collect ledgers on behalf of insolvent estates. Whether the associated debts are large and complex or straightforward small debts, Collection House consistently deliver exceptional results.

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    whilst maintaining exceptional customer service at extremely competitive rates. They maintain links with excellent solicitors who can assist them with appropriate advice when required. Collection House also carry out credit control services for Kingston Smith clients with great efficiency and professionalism. I have no hesitation in recommending Collection House"

Ryan Davies  - Moore Kingston Smith LLP


“I would not hesitate to recommend Collection House Limited for all debt collection services. I have found them to be professional, efficient and prompt as well as being reasonably priced. Keep up the good work"

Ben Robson MIPA FMAAT MABRP - Bridge Newland Ltd


John and the team are so professional, reliable and knowledgeable. Having someone at the end of the telephone for expert advice gives us so much peace of mind. We use them to ...

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    help us chase for due payments and occasionally when we need it to recover any very overdue accounts.

Dave Williams  - Tech Call Services Ltd


"Highly recommend the team at Collection House. I contacted them on behalf of the company I work for.
Very professional and friendly team. They quickly worked to recover unpaid invoices for us which ...

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    we had been owed for many months. We will definitely be using Collection House again if we require help in the future"

Vicky  - 9Track Logistics Ltd


Buro Happold have enjoyed a long-standing relationship with John/Richard and all the team at Collection House. We would strongly encourage any companies facing debtor payment delay, ...

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    may not have considered utilising a Debt Recovery Agent before, to dispense with caution and to engage with Collection House. The team will always seek to resolve an issue professionally, amicably and rationally where possible to preserve the cashflow of your business. Recommended.

Adrian McCarthy - Buro Happold Ltd


"We have as a company being using Collection House for a number of years now and Darren Cobbett is always helpful and professional and they get results, we will continue to work with them...

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    assisting us in obtaining payments from difficult customers"

Joanne Wilson - Cook Brown Building Control Ltd

The team at Collection House are very professional and provide an excellent service. Not only have they helped us recover several outstanding debts, the general advice they offer to ...

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    clients is extremely useful.

George Harley - WHLandscape Consultancy Ltd


"Just like to say this is my first dealing with this company and low and behold we have a success story.

Spoke to a nice chap Darren and he was very professional and got my details off the customer.

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    in question and put some pressure on and they came to an agreement to pay in instalments, which at first didn't happen but he said give it a little patience and lets see what happens and boom got an email yesterday saying customer paid in full whoop bloody whoop”

Wayne Smith - Nutramin Animal Services


"We recommended Collection House to one of our clients who was having trouble getting paid by a particularly awkward customer.  Darren dealt with them efficiently and got the desired result very quickly... 

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    As accountants we see clients struggle to survive when customers don't pay and it is great to have someone reliable to recommend.  Thank you Darren and all of the team.”

Sian Hill FCCA - Max Foote Associates Limited


"Louise has been very helpful and great at communicating with us as to what is happening with the cases. We have had success using Collection House, would recommend"

Claire Haes - Read Agriservices


"Collection house has been very helpful over the past few months managing to settle an outstanding debt I had from a very, very stubborn and non communicative client. Louise was very professional".

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    and always responded promptly when asked for any updates on the case. They also recovered late fees which also made the service pretty much free for me, I would definitely use again"

James Johnson - JRJ Consulting


"We have used Collection House for many years and have found their service friendly and commercially sound. Highly recommended"

Peter Jones - City of London HR Services


"Excellent and very successful service from Darren.  We had been chasing 2 unpaid bills with no success, 1 overdue by 3 years and the other by 1 year.  Contacted Darren at Collection House in late December 2019...

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    and Wow full payment received today!  Would not hesitate to use their services again but hopefully we won't need to!  Many thanks and keep up the good work"

Regis  - Windsmere Stone & Granite


"We have been using Collection House for a number of years - where necessary. And have always found them to be professional, very friendly and extremely efficient. In particular Darren who is always ...

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    exceptionally helpful, and works tremendously hard on any situations and gets great results, also always keeping you up to date, thank you so much. Also a huge thank you to John, Richard and the rest of the amazing team. We would highly recommend their services"

Stella Barham - Beech House Veterinary Centre


"Cook Brown Building Control Ltd - we have been using Collections House now for a few years (Darren Cobbett) who is always professional and friendly and achieved some great results for us"

Isabel Wong - Cook Brown Building Control


Used Collection House (Darren) a couple of times now and the service is absolutely faultless - every company should have this company in their directory and the next time someone owes you money.

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    don't waste any time or money chasing, simply instruct Collection House and they will take care of it for you quickly and efficiently”

Tom Morgan - Jungle Property


"Collection House (Louise Tan) was prompt and efficient in following up a long-standing debt. Just one letter and the debtor agreed to pay in full. Very pleased with the outcome. Would certainly recommend"

Mark Le Sueur - Active Robots Ltd


"We used Collection House to assist with securing payment for an outstanding invoice. Our contact was Louise Tan. Louise was very happy to guide me through the process, responding to any queries that ...

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    I had. I also had contact with other members of the company, all of which I cannot fault. We were able to recover the fee from the client. We will not hesitate in using the company again"

Kerry Greenhalgh - Greenhalgh Landscape Architecture


"We've used Collection House for a number of years and this year in particular they came up trumps with a debtor of ours who we'd long considered it unlikely would yield anything. The whole debt ...

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    was paid plus costs! I cannot recommend highly enough John Matthews and his excellent team over in Trowbridge. Always responsive and professional"

Adam Melville - H P Gibson & Sons Limited


"Very pleased with the excellent prompt service that enabled us to recover our outstanding debt"

Michael Willey - Wellington Motors Ltd t/a South West Nissan


"We have been using Collection House for a couple of years now, Darren, John and the team have been extremely efficient and very professional.  We had a few very old (and new) debts that we could

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    not get payment for, as soon as we instructed Collection House we had payment within weeks.  We never expected such a quick response, using Collection House has taken the burden of chasing debts away from our Management and staff, which definitely helps.  Once we have sent them the information to chase, we know it’s in safe hands"

Antoinette O'Brian - Williams Restoration


"I thought all was lost until John and his team at Collection House intervened.  A client was about to disappear owing us £5500. Within two weeks of seeking help we not only received payment in full ...

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    but also Late Payment Interest. An unexpected outcome.  Thank you.  Cannot recommend Collection House highly enough"

Margaret Crinks - ChemEx Ltd



"A. Cooksey & Sons Ltd would recommend this local company, professional and great service from start to finish"

Simon Cooksey - A Cooksey & Sons


"My company has used Collection House for a few years now when we are fed up of repeatedly calling and emailing debtors with no luck. They are always fast and efficient at getting people who I’d  ...

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    given up on to pay within days! And, they have done so in such a way that our future relationship with the customer has not been tainted"

Rosabella Styles - R Styles PAT Service Ltd


"John, Richard and the team at Collection House are very knowledgeable on company law and regulations. They have assisted us finding solutions to a number of issues over the years ...

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    while maintaining Client relationships and are a pleasure to deal with"

Damien Hesnan - Aran Acoustics


"We have been using John, Darren and the Team - The Collection House for a few years now with fantastic results. We just have to send the information to them and they do all the chasing.

Tony Archer - Superior Plants


"Excellent work from John and his team in retrieving an outstanding debt that I was getting nowhere with.. They were very supportive and productive. Once again, Thank you"

Simon Page - Pageant Graphics Ltd



"This was my first time in using The collection house and what a pleasure to do so. John and his team put me at ease and they were always helpful and supportive going through the ...

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    process. We will continue to use and can highly recommend to anyone considering using John"

Desma Smith - Innsworth Pre-school


"Collection House is a superb company and has made a big difference to the running of my own company, Gemstage Ltd.

Just under a year ago, we were owed a substantial amount of money ...

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    by three separate clients and with my own efforts to retrieve the debts failing, I decided to give Collection House a ring.  Within a short space of time, John and Darren had arranged payment plans with my clients and all three debts were recovered in full, plus late payment fees.

    John and Darren are both highly professional and also extremely friendly, in all my dealings with them.  I use an ever-increasing range of their services from debt collection and reminder letters for overdue invoices through to displaying their logo on my invoices.

    I am very grateful for all the help and support I have received from Collection House and the peace of mind that they will deal with clients who do not keep up with payments, on my behalf.

    I cannot recommend or praise this company enough"

Ed Gifford - Gemstage Ltd


"First time we have used this company and they have been absolutely FANTASTIC not only did they recover money owed to us that we couldn't manage to get ourselves, they did the work quickly .

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    and were very polite and friendly to deal with"

Marcus Wells - The Carpet Shop


"My company have been using Collection House Ltd since September 2014. At this time I was owed a substantial amount of money.
During this time I have had the pleasure of dealing with John ...

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    and his team on a daily/weekly basis, and Darren especially has helped me maintain a healthy ledger and my company has prospered immensely since instructing them.

    Whether it is Credit Control, Debt Recovery or Legal services, the level of service and professionalism they provide is second to none, and I can categorically state that our relationship has been built on honesty, commitment and results.

    I would have no hesitation in recommending Collection House Ltd"

Toby Brown - Martinsell Publishing Company Limited


“We have been using Collections House for a number of years to recover debts from late paying customers. They have always been very professional and responsive to our requests and I have ...

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     no hesitation in recommending them."

Sue Shelley  - Acoustic Associates 


"LSJ Engineering Ltd required the services of Collection House Ltd, and we cannot praise them high enough for the service they provided. We had a substantial amount of money owed to us by a client dating ,,,

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    back to November 2017.  We had been trying unsuccessfully for several months to obtain the money ourselves and then we were recommended to use Collection House.  They immediately used there vast experience and resources and today we received the final payment of the money owed to us.  It was not an easy process to obtain the money and there were several set backs, however Collection House informed us at all times exactly what was happening and how they would be dealing with situation.  John and his wonderful team kept everything professional but at the same time made us feel comfortable with the actions being taken.  It was always explained exactly what was happening and the potential financial cost to us.  A truly professional and experienced company, I would not have any hesitation in recommending Collection House Ltd to any business who runs into problems obtaining money owed to them"



Mark Ebbs - LSJ Engineering Ltd


After a long and worrying period trying to recover funds from a customer I contracted Collection house to take control and try to recover the money owed. Darren Cobbett my point of contact has been excellent...

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    at handling the situation and managed to negotiate with my customer and a good result followed. Thanks you to them for sorting this out so professionally, I would certainly recommend them if you need help recovering money owed.  Thanks again.

Jonathan Mark Wilding  - Kyte's Garage Ltd


"I have used Collection House since they first started, nearly twenty years ago. In that time I have referred many delinquent accounts, all with different issues, but Richard, and more recently John, have dealt with these quickly and professionally,...

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    The return on the debts passed to them has been in excess of 95% of the value owed, even after their commission has been deducted, which is a phenomenal performance

    .They have provided me with professional and legal advice on many occasions and this has also proved enormously beneficial

    .I cannot recommend Collection House highly enough - if there were six stars available they would thoroughly deserve them"

David Bristow MCICM - Assured Group


"We have been employing the services of Collection House now for over 10 years and are extremely happy with the service they provide.  With great success rates and a wonderful, helpful...

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    team of people to deal with, what more could you ask!  We would not hesitate to recommend them to anyone and hope our working relationship continues for a long time yet"

Angela Ross - Scottish Provincial Press Ltd



"Taking the decision to pass on the job isn’t always easy but from the outset, Darren had a calm and confident attitude which immediately made me feel reassured. In no time at all, the situation was resolved and I received my money. Thank you for your help to all at the Collection House Ltd"

Brieley Hart  - Training Express Group


I have found the service by the team at Collection House to be polite, no hassle and they take all the stress away with a clear process. Big thank you to John.

Louise Albert - Stagecoach Performing Arts


Fantastic service by Collection House Ltd in recovering two outstanding debts for us, Darren was professional and efficient outlining the best approach which was very effective.  I would highly recommend.

Rob Douse - Wickham Green Farm Lodges


Collection House were able to recover more than £25,000.00 for me from a business that had ceased all contact. They are both professional and efficient.

Ben Harring  - Hornbeam Ivy Ltd




I have used Collection House over the years on difficult situations. Every case has been resolved. When you need help in difficult situations it is a life saver for a small business to have somewhere to turn for unwavering help. Exactly what you need, I recommend the team at Collection House to collect!

James Wells  - James Wells Planning Ltd


Chasing debt is time consuming and frustrating. It also brings a high level of anxiety.  Darren had a calm and confident attitude which immediately made me feel reassured. In no time at all, the situation was resolved and I received my money

Brieley Hart - Training Express Group


John and the team skilfully managed the debt collection process, including referring us to their partner solicitors, resulting in the recovery of the full debt plus interest and fees.

Richard Jaggs - Resolution Design


Darren from Collection House was great. Very professional and recovered the debt really swiftly for us without any problems.
Highly recommended, thank you

Henrietta  - CGLA Projects Ltd




Collection House not only get you paid, even where others fail, they do so with a velvet glove on. They actually engage with the purpose of keeping a good relationship with your customer. No bridges burnt where it needn't be. Wouldn't it be brilliant if all Debt Collection worked with that ethos? Sadly, others don't.  Kevin Lamb

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