Legal advice

5-Star recommended Debt Recovery service

Take a look at what our existing clients had to say about our credit management services

At Collection House, we have built up a strong reputation among companies who have used our credit management services, including credit control, commercial debt recovery and financial legal services.

I have used Collection House Ltd since they first started, nearly twenty years ago. In that time I have referred many delinquent accounts, all with different issues, but Richard, and more recently John, have dealt with these quickly and professionally. The return on the debts passed to them has been in excess of 95% of the value owed, even after their commission has been deducted, which is a phenomenal performance. They have provided me with professional and legal advice on many occasions and this has also proved enormously beneficial. I cannot recommend Collection House highly enough - if there were six stars available they would thoroughly deserve them. 

David Bristow MCICM 
Credit Controller, Assured Group 

First time using Collection House through a recommendation, excellent service from a very professional team. They successfully recovered a debt for us from a very deceitful customer owing money for an order that was 2 months old, Collection House recommended a direction to achieve the highest possibility of us collecting the money which worked perfectly and within 1 day our customer had transferred the monies owed. We would highly recommend Collection House for debt recovery and we certainly wouldn't look anywhere else in the future. Thanks guys.
Mike Evans M.D Airvent Solutions & Services Ltd

Mike Evans M.D
Airvent Solutions & Services Ltd

Fortunately we do not have to use Collection House often but when we do they are excellent. They are easy to contact, approachable and happy to guide you through the process of reclaiming overdue debts.
Every time that we have utilised their services we have had a favourable result and payment has been quickly.
In summary we have been very impressed by them and I wouldn't hesitate to recommend their organisation.

Joanne Parker
WHLandscape Consultancy Ltd

We have been employing the services of Collection House now for over 10 years and are extremely happy with the service they provide. With great success rates and a wonderful, helpful team of people to deal with, what more could you ask! We would not hesitate to recommend them to anyone and hope our working relationship continues for a long time yet.

Angela Ross
Credit Control Manager

Sometimes using a smaller more localised company has its benefits, a personal service and CH and its team were nothing less than excellent. 
In the building trade you do for time to time get customers who are late or in this situation extremely late in paying their bills. Having tirelessly chased (by our company standards) a large amount of money, CH set about resolving the issue straight away regularly keeping us informed of any progress. 

All I can say is I wish I had instructed them from day dot, no sooner had we contacted them we had a satisfactory result. Its businesses 
like this that keep us little guys in business, and I'm extremely grateful, so much so, I felt I needed to write a review. 
Thanks Collection House.

Nigel Brimble 
NBCC UK – Melksham, Wiltshire

Outstanding service and a great result. Debt recovered was over 3 years old and the debtor had moved to America! Thank-you John and team. 

Andy Nicholls
Audi VW Centre - Chippenham

Unbelievable results for the small cost, thanks very much to John and the team for all they have done !!

Gavin Yard
Managing Director 
Roundstone Catering Equipment Ltd – Melksham

We have no hesitation in recommending Collection House Ltd, we instructing CH on an account that was not only 4 years old it had previously been through the courts with little success.. Collection House Ltd got the debt paid in full within 4 working days !!

Mr & Mrs A. Menghini
MI Financial – Trowbridge, Wiltshire

I have no words to express how grateful I am. You have done excellent job in recovering of my debts I would`t have done anything without your help. Thank you very much for all the efforts you have put in my case. I will recommend your services to all my friends.

Ivan Topuzov
Topuzov Construction Ltd, London

Used Collection House Ltd (Darren) a couple of times now and the service is absolutely faultless - every company should have this company in their directory and the next time someone owes you money don't waste any time or money chasing, simply instruct Collection House and they will take care of it for you quickly and efficiently.

Tom Morgan
Head of Wow
Jungle Property, Glastonbury

I would have no hesitation in recommending John and his team. I always find them excellent, courteous and very helpful
They have provided us with a focused professional service. I would not hesitate in recommending their services to anyone.

Butcombe Brewery, Bristol

I have retained the services of Collection House Ltd through 4 successive businesses where I have held senior credit positions, and they have never failed to deliver outstanding results. Whether the debt has been a complex six-figure query or a straightforward small debt, Richard and his team can be trusted to deliver exceptional customer service and attention to detail at very reasonable rates. I have absolutely no hesitation in giving them an unreserved endorsement.

Richard Hall FCICM
Head of Project Support & Working Capital UK
WSP UK Ltd - Basingstoke

We have a long-standing relationship with Collection House and strongly value their support as part of our extended credit management process. The vast wealth of knowledge within the team means they are on hand to tailor a solution to meet your needs whatever the sector may be. I would recommend Collection House to anyone considering the use of a third party to assist in the debt recovery process.

Adrian McCarthy
Credit Manager
BuroHappold Engineering | Finance, Bath

Ventam Systems Ltd have used Collection House for over 6 years. Initially we used Collection House for debt recovery and have always had extremely favourable outcomes. Collection House has always given us the best guidance on how to deal with our clients from many different backgrounds and their professional advice has been invaluable.
For the past 6 months we have used Collection House Ltd for our credit control as well as debt recovery and it would not be a lie to say that we really could not do without them. Previously we carried out our own credit control on an “as and when” basis, sometimes we would end up in very sticky situations. It would be fair to say that Collection House are now chasing us to supply lists of clients who owe us money and the best thing is that the lists are getting shorter and our cash flow has been much improved!
The Team at Collection House are like the extension of our company, although several hundred miles away they may as well be in the office next door!
Friendly, helpful and they get some fantastic results!

Sarah Burke, 
Ventam Systems Ltd, Southend On Sea

I have utilised the services of Collection House Ltd in various capacities since 2000. During this time I have noted that they are able to accommodate and service the needs of creditors representing just about every facet of industry and business sectors. Personally, I have instructed them concerning service related matters, wholesale and manufacturing during my various capacities with a number of companies.

Collection House adopts a proactive and conscientious approach to all matters; far from being one’s stereotypical “debtor basher”, I have found their conduct and interaction to be consistently professional and of a very high standard when dealing with clients and debtors alike. There has always been enthusiastic engagement during complex dispute resolution; they have routinely provided sound guidance and advice, and, have always strived for amicable solutions. I have lost count of the number of cases which have been resolved without the need for court action.

In addition to the foregoing, I have witnessed senior members of their team chair meetings and broker agreements between the parties in cases where relationships between creditor and debtor had previously broken down and, consequently, legal action had been considered inevitable. Their diplomatic approach is rarely seen amongst others in their field and this, together with the added comfort of a very strong legal team behind them, has certainly paid dividends and rescued relationships on many occasions.

More recently I have witnessed their cloud platform which provides instantaneous information and the associated reporting tools are readily available for any credit manager to take advantage of. The information therein is real time and is configured to suit and equip all members of the credit control/finance team.

To summarise, CH has never let me down; they have proven to be an essential part of the credit control cycle and whether this has been under the auspice of the client’s credit control team, during the early stages of credit control, or during the phase of more assertive, third party, debt recovery action and legal services, the service levels remain consistently high. I have no hesitation in recommending Collection House to any astute credit manager or business owner.

Stephen Brown FCICM - Trowbridge, Wiltshire

Garston Veterinary Group have been working with Collection House for 2 years now and we have found them to be excellent. They are very professional and at the same time give a great personal and helpful service. We would definitely recommend Collection House to any company looking for a debt collection service.

Linda Watts MAAT
Assistant Finance Manager
Garston Veterinary Group, Trowbridge, Wiltshire

We don’t often have problems with getting paid but recently were struggling to get a 5-month old debt settled. I was a bit wary of using a debt collection agency (too much television perhaps), but a business associate recommended that we contact Collection House. I was delighted with the service they gave us as the money came into our account after only 8 days. I was also particularly impressed with John Matthews who was polite and charming and a delight to work with. I would definitely recommend Collection House Ltd to any business needing assistance with debt collection.

Jane Scott
Action Coach - Marlbrough

We have been working with John and his team for many years. John is a pleasure to deal with and always keeps us updated on progress. Collections House are efficient, effective and have certainly taken the pressure and difficulties of debt collection off our desks. We look forward to continuing this positive relationship.

Stephanie Overton
Legal Assistant
Costcutter Supermarkets Group Ltd - Leeds

Great result and fast service. Having spent months chasing ourselves, Collection House Ltd made the full recovery in a week. Thanks John and team.

Robert Johnson 
Company Director 
Silverchart Systems, Sherston, Wiltshire

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