Local Debt Collectors
National Reach, Local Presence
Local debts typically benefit from a local touch, rather than an office in some far-flung post code. The Collection House operates a nationwide field network that’s headquartered in Wiltshire, that gives every client rapid access to agents who live and work in the communities they serve. This gives us a unique opportunity to help you better cultivate lasting client relationships while simultaneously improving your revenue recovery rates and keeping your financials healthier.
24/7 Reporting
View the progress of your accounts anywhere at anytime on any format
No debt too small
Unlike other firms we do not restrict cases by value. If you are owed money, then we are happy to help
Volume referrals
For those who instruct us on large volumes, or high value can benefit from reduced fees
Our Local Collection Process
- Pre-Visit Verification: Desktop tracing confirms address accuracy, cross-checks phone numbers and flags vulnerability indicators.
- Doorstep Engagement: Uniformed but non-threatening agents verify identity, outline the balance owed and negotiate immediate card payment or a structured instalment plan.
- Real-Time Reporting: Field apps update our portal instantly with visit outcomes, photographs of correspondence served and any payments taken straight to our secure client portal, giving you instant visibility.
Safety and Professionalism
To keep everything professional, safe and fully auditable, our processes are all crafted around FCA rules, CSA guidance and UK GDPR.
All footage captured on body cams is securely encrypted and stored for potential dispute resolution. We also implement lone-worker policies and GPS tracking to protect both our agents and your debtors, and strict scripting ensures vulnerable individuals are properly supported.
Instructing field visits is simple. First, upload pertinent case details to our encrypted portal. You’ll be able to indicate any special considerations that you’d like us to keep in mind, like language preferences or disability access, and pick a timeframe. Once everything is in order, a dedicated account manager will oversee the deployment, answer any queries and keep you fully informed with consolidated progress reports.
International debt
As well as being a market leading in UK debt collection, we also boast an impressive success rate of 92% for overseas collections
Dispute resolution
We have panel of experinced MCICM accredited staff who have the expereince and expertise to decipher and resolve large complex cases
Book debt realisation
We work closley with insolvency pracittioners and are often instructed to recover book debts from insolvent estates.
Legal services
Our standards are excessively high and this is reflected by the law firms & enforcement agents we are assoicatiated with
"Payment of a large disputed debt was received within 4 weeks, I wish I had contacted them sooner. Excellent service, highly recommended"
Construction Industry
Book a Local Collection Visit
Call 01225 594328 or reach out online to instruct our local debt collectors today. Trust The Collection House to recover your organisation’s debts swiftly while protecting your brand in every community you serve.
